Frequently Asked Questions

Simply click on "Get Started", complete the registration, and you're done. Verification may take 1-2 business days. Our streamlined process ensures you can start banking with us quickly and efficiently.

You'll need a valid government-issued ID (passport, driver's license, or national ID card), proof of address (utility bill or bank statement from the last 3 months), and in some cases, proof of income. All documents can be uploaded digitally during the registration process.

KGL.CO offers a variety of account types, including our Basic account which has no monthly maintenance fees. Premium accounts may have monthly fees but come with additional benefits such as higher transaction limits, premium support, and exclusive investment opportunities.

Absolutely. We use bank-grade security, encryption, and are regulated under local financial laws. Your funds are protected by multiple layers of security and our systems are regularly audited to ensure the highest standards of protection.

KGL.CO employs multiple security measures including 256-bit encryption, two-factor authentication, biometric verification, real-time fraud monitoring, and secure data centers with 24/7 surveillance. We also conduct regular security audits and penetration testing to ensure your data and funds remain protected.

If you notice any suspicious activity, immediately contact our 24/7 security team through the app or website. You can also temporarily freeze your account directly from the app. We recommend changing your password and enabling additional security features like biometric authentication and transaction notifications.

To transfer money, log into your account, select "Transfers" from the dashboard, choose the recipient (or add a new one), enter the amount, review the details, and confirm. Transfers between KGL.CO accounts are instant, while transfers to external accounts typically take 1-2 business days.

Transfers between KGL.CO accounts are always free. For external transfers, standard domestic transfers are free for Premium accounts and have a small fee for Basic accounts. International transfers have competitive fees based on the destination country and transfer amount. All fees are clearly displayed before you confirm any transaction.

KGL.CO supports various payment methods including bank transfers, debit/credit cards, mobile wallets, and popular payment platforms. We also offer virtual and physical debit cards that can be used for online and in-store purchases worldwide, with real-time transaction notifications and spending controls.

Yes! Our dashboard is mobile-responsive and optimized for smartphones and tablets. You can access all features of your account on the go, making banking convenient no matter where you are.

Yes, KGL.CO offers dedicated mobile apps for both iOS and Android devices. Our apps provide a seamless banking experience with features like quick balance check, fingerprint/face ID login, instant transfers, bill payments, spending analytics, and real-time notifications for all account activities.

Yes, our mobile app includes a check deposit feature. Simply take a photo of the front and back of your endorsed check, enter the amount, and submit. Most check deposits are processed within one business day, with funds available according to our standard funds availability policy.